Business ethics is a form of applied ethics that examines just rules and principles within a commercial context; the various moral or ethical problems that can arise in a business setting; and any special duties or obligations that apply to persons who are engaged in commerce. The integration of business ethics is centered around the belief that responsibility for one’s actions and respect for the dignity of others are fundamental to success in business. Our commitments and expectations are documented in the Code of Business Conduct and Ethics and Business Partner Code of Conduct, and these documents may be viewed using the links at the bottom of this page. In other words, your customer-service representatives should have had not just the responsibility of dealing with customers’ problem, but the authority to see to it that the customers were satisfied.
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