You won’t travel far in the business world these days without encountering the term digital transformation. But what does it mean and why is it important?
Put simply, digital transformation is using technology in a way that doesn’t just replicate a service in a digital form, but actually makes it into something better. Achieving this might involve a number of different technologies, the hot ones at the moment being artificial intelligence, cloud, Internet of Things and VoIP.
Big business
There’s no doubting the fact that digital transformation is a boom industry, with many executives believing that half their revenue is likely to come from digital by 2020. The objectives behind transformation projects include optimising operations and speeding up business change.
Digital transformation helps companies to become more agile and become less fixated on policy and procedure. Instead, they can use information to provide business insights. They can …
